Service & Terms
1. Purpose
These Terms of Service (“Terms”) constitute a binding agreement between you, or the entity you represent (“Customer”, “you”, or “your”), and Cloudhosting.lu, operated by our company located at 29 Boulevard de la Grande-Duchesse Charlotte, L-1331 Luxembourg. By using our services, visiting our website, or communicating with us, you accept these Terms and agree to comply with our current policies including our Privacy Policy, Acceptable Usage Policy, Support Policy, Refund & Billing Policy, Server Maintenance Policy, and DMCA Policy (collectively, “Policies”). These policies are incorporated by reference and may be updated periodically.
2. Customer Relationship
While we facilitate your online presence and business operations, Cloudhosting.lu operates as an independent service provider. We maintain control over our directly provided products and services but are not responsible for your actions, third-party service providers’ actions, or the actions of individuals using your services (“End Users”).
3. Our Services
Cloudhosting.lu offers various hosting and related services (“Services”) to customers. Whether paid, complimentary, discounted, or included in packages, all services you request or allow us to provide are subject to these Terms and our Policies. These Terms take precedence over any conflicting information in our other materials.
Some services may be provided through third-party partners with their own terms of service that will also apply to your use of those services. We reserve the right to modify service specifications and features at any time, though we have no obligation to do so. Third-party providers may also change their offerings, and we will make reasonable efforts to inform you of significant changes.
a. Service Offerings
Cloudhosting.lu provides various hosting solutions including:
- Shared Web Hosting
- Virtual Private Server (VPS) Hosting (Managed and Unmanaged)
- Reseller Hosting Programs
- Cloud Hosting Solutions
- Dedicated Server Hosting (Managed and Unmanaged)
- Email Hosting Services
- Domain Registration and Management
Usage limits and restrictions for all services are detailed in our Acceptable Usage Policy.
b. Domain Registration Services
- Registration Process: We partner with accredited domain registrars to process domain registrations. By using our domain services, you agree to comply with the applicable registrar’s policies and procedures. We cannot guarantee successful registration due to the nature of the domain registration process.
- Your Responsibility: You are solely responsible for ensuring your domain names don’t infringe on others’ legal or intellectual property rights. You must also ensure timely renewal to prevent expiration.
- Transfer Restrictions: Domain names may be subject to transfer locks following changes to registrant information, in accordance with ICANN policies. Current lock triggers include changes to registrant name, organization, or email address.
c. General Hosting Terms
- Resource Allocation: Bandwidth and other resources are allocated based on your selected plan and do not roll over between billing periods. Excessive usage may result in service suspension, account termination, or additional charges.
- IP Addresses: We provide IP addresses as specified in your plan. Additional IPs are available for a fee. IP addresses remain our property and cannot be transferred.
- Resource Usage: You may not place excessive loads on our systems or support services. Consistently reaching capacity limits may result in restrictions or service modifications.
d. Service-Specific Terms
- Unmanaged Services: For unmanaged hosting, you are responsible for all software installation, maintenance, security, backups, and firewall configuration.
- Root Access: When provided, you acknowledge full responsibility for any changes made with root access. We cannot guarantee data recovery or issue resolution for root access changes.
- Email Services: Email hosting includes automated deletion of emails older than 30 days in trash and spam folders. We cannot guarantee email delivery due to factors beyond our control.
- Backup Services: Where provided, backups are made on a best-effort basis and may not include all files due to technical constraints. You remain responsible for maintaining your own backups.
4. Reseller Services
Resellers and users of reseller hosting must comply with these Terms and all Policies. Any additional terms, warranties, or representations beyond those in our Terms are specifically disclaimed and may result in account termination.
5. Server Access
Customers do not have physical access to servers, which are often shared with other users. You may not take actions that limit server functionality or affect other users’ services.
6. Control Panel Services
We offer various control panel solutions through third-party providers. By using these services, you agree to the respective third-party terms:
- cPanel: Subject to cPanel’s End User License Agreement
- Plesk: Subject to Plesk’s End User License Agreement
- Other Control Panels: Subject to their respective licensing terms
Control panel usage must not exceed that of similarly situated customers, and we may restrict usage to maintain fair resource allocation.
7. Account Setup and Management
a. Account Creation
You warrant that you are at least 18 years old and have authority to enter into these Terms. You may be subject to credit verification and fraud screening. You represent that you have sufficient technical knowledge to use our services and understand the associated risks.
b. Account Information
You must provide accurate information when creating your account and keep it updated throughout our relationship. We may need to contact you via email regarding your services, and we are not liable for issues arising from outdated contact information.
c. Account Security
You are responsible for all activities under your account credentials. This includes maintaining secure passwords and controlling account access. We may access your account for troubleshooting and compliance verification purposes.
8. Billing and Payment Terms
a. Service Terms
Services begin upon payment confirmation and continue for the purchased term. Services automatically renew for successive periods unless cancelled in advance through our customer portal.
b. Termination
- Customer Termination: You may terminate services with 15 days’ written notice through our cancellation system. You remain responsible for charges through the end of your current billing period.
- Our Termination Rights: We may immediately suspend or terminate services for Terms violations, non-payment, network protection, or service integrity reasons without notice.
- Post-Termination: Upon termination, all data may be permanently deleted, and you lose access to email forwarding and other services.
9. Satisfaction Guarantee
We offer a 30-day satisfaction guarantee for most services (excluding domains and certain third-party products). This applies only to your first service term and can only be used once per customer. Domain registration fees and other non-refundable expenses are excluded.
10. Service Usage
Your use of our services is governed by these Terms and our Policies. We provide no guarantee of uninterrupted service, continuous network access, or error-free data transmission.
11. Data Backup Responsibility
You are solely responsible for regularly backing up your data outside of our network. We are not liable for data loss or corruption from any cause, including our authorized actions, hardware failures, or account termination.
12. Intellectual Property and Licensing
- Service License: We grant you a non-exclusive, non-transferable license to use our services under these Terms.
- Our Rights: We retain all rights to our technology and services. You may not reverse engineer or circumvent protective measures.
- Your Content: You grant us necessary rights to use, transmit, and cache your content as required to provide services.
13. Our Service Warranty
We warrant that services will be performed according to industry standards. For warranty claims, notify us in writing within 30 days. Our sole remedy is to re-perform services or provide pro-rated credits. Third-party services are excluded from this warranty.
14. Customer Warranties
You warrant that you will:
- Cooperate reasonably to facilitate service provision
- Maintain necessary technical expertise
- Comply with applicable laws and regulations
- Respect third-party intellectual property rights
- Not engage with sanctioned entities or individuals
15. Service Disclaimers
Except for our express warranty, services are provided “as is” without warranties of any kind. We specifically disclaim liability for third-party services, data breaches from outdated applications, and content transmitted through our network.
16. Liability Limitations
Our total liability is limited to fees paid by you in the three months preceding the incident. We are not liable for indirect, consequential, or punitive damages, including lost profits or business interruption. We are not responsible for force majeure events, scheduled maintenance, or content accessed from the internet.
17. Mutual Indemnification
You agree to indemnify us against claims arising from your use of services, policy violations, or your representations. We will indemnify you against intellectual property infringement claims for services we fully own, subject to proper notice and cooperation.
18. Legal Provisions
a. Legal Compliance
You must comply with applicable laws, including export regulations. We may disclose information to comply with legal requirements and may charge fees for responding to legal requests.
b. Governing Law
These Terms are governed by Luxembourg law. All claims must be brought within one year of the service event giving rise to the claim.
c. General Terms
These Terms may be assigned by us but not by you. If any provision is unenforceable, it will be modified to reflect our intent while maintaining the remaining terms’ validity.
19. Contact Information
For questions about these Terms or our services, please contact us:
Cloudhosting.lu
29 Boulevard de la Grande-Duchesse Charlotte
L-1331 Luxembourg (Lëtzebuerg)
Tel: +352 2020 3352
Email: legal@cloudhosting.lu
Company Registration Details:
EORI/TVA: LU29182886
RCS: B212612
Matricule: 2017 2406 433 99
Authorisation d’établissement: 10095289/0
These Terms of Service are effective as of the date of your acceptance and supersede all previous agreements.